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Customer Service


Shipping & Delivery

    Free delivery within the UK unless otherwise stated. Delivery period for sewing machines is within 7 days. Sewing furniture is usually 7 - 28 days (approx.).

Servicing & Repairs

    All makes of sewing machines and Overlockers are serviced by our factory trained engineers with 30 years experience. If you can't get to one of our Sew Creative stores, you can drop into one of our agents listed below (except for Ely, who will arrange for your machine to be collected from your home).

    All makes and models of machine repaired. Just bring your machine to one of our shops or agents (listed below) and it will be booked in by one of knowledgable staff. You will then receive a call from the engineers with a free estimate prior to work being carried out. for more details please email us at

    All repairs carry a twelve month guarantee.

    Part Exchange
    If you decide you would rather have a new machine we offer a part exchange on most brand new sewing machines regardless of age and condition of your machine!

    Used Machines
    A large range of used machines are always available for sale at prices starting from as little as £49. These all carry a 12 month guarantee.

    Servicing and Repairs Agents

    Aylsham Dry Cleaners: Aylsham Norfolk 01263 731631
    North Walsham Norfolk 01692 407214
    The Pied Piper: Holt Norfolk 01263 711124
    The Sewing Room: Sheringham Norfolk 01263 821990
    Cromer Curtains: Cromer Norfolk 01263 514129
    Courtesy Curtains: Swaffham Norfolk 01760 720580
    Knit Wits: Dereham Norfolk 01362 652961
    King's Lynn & surrounding area: 01485 535977
    City Centre Cycles: Ely Cambs 01353 663131
    Mildenhall, Suffolk & surrounding area: 01638 718789